Instead of printing paper dockets, the KDS displays virtual dockets for each order, listing each item like a traditional docket. A timer is located on the top right corner of each docket to show how long ago the order was put through. Tick a docket to remove it from the main screen.
Tap an item to change its background colour to reflect its progress: new/default (white), preparing (beige), held (yellow), requested (blue), or completed (green). On the Abacus backend portal, set text colours for particular products so they stand out.
How long should customers wait for their orders to come out: twenty minutes? Ten minutes? One minute? Set any timeframe for your KDS to alert you when an order becomes “urgent” by your standards.
For quick food services, use the Item Queue display. Items will be organised in the sequence in which they were ordered, so those in line get their food on time. First come, first served!
On your Abacus backend portal, see how long it takes for an order to be completed, according to how long an item stays on the KDS before being marked as completed. Compare product preparation times with the average order completion time.
View items in groups so you can prepare the same item in batches, saving time in the kitchen when the same orders keep coming through.
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