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Gain a Competitive Edge for your Business

We’re well into a new year and technology and innovation continue to remain the driving force for businesses as the industry prepares for the economic challenges ahead. The adoption of integrated back-of-house solutions and contactless, cashless and touchless front-of-house tech is now the new norm for providing a seamless customer experience and enabling more operational efficiencies and cost savings. 

So how should businesses prepare for 2023? Let’s look at the solutions for front and back of house that trending and how they can help you get ahead. 

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Kitchen Display System


A Kitchen Display System (KDS) is a digital kitchen monitoring screen that displays incoming orders in real-time after being placed on your POS system. Staff can scroll through ordered items, dietaries, priority orders and more to fulfill orders efficiently and accurately. Using a Kitchen Display Screen (KDS) empowers staff to seamlessly communicate with one another, ensuring front-of-house and back-of-house are always connected. Managing inventory levels, measure speed of service and detailed reporting are all benefits of having a KDS to keep costs in check and drive efficiencies across the business. 

All-in-One Integrated Point of Sale

This is your restaurant’s proverbial mainframe – its centralised transactional core. Forget old-fashioned cash registers; a POS system manages stock inventory, processes payments, monitors key data for reports, schedules staff, and tracks labour. In busy periods POS systems become even more useful by integrating with other software systems to streamline operations. It’s mobile, includes ongoing tech support, and provides data reports for scheduling. This includes discovery of which staff are your highest performers, enhanced reporting, inventory management and more. Abacus also has a host of added features like delivery partner integrations, customer engagement tools such as SMS, email campaigns and loyalty marketing so you can customise your POS to suit your business needs.

Self-ordering solutions such as Self Ordering Kiosks, Online Ordering and QR Ordering

Efficiency is the goal when it comes to reducing costs. Employing modern tech solutions like Online Ordering, Self-Service Kiosks, QR Code Ordering, and restaurant table ordering systems is a solid investment in automating processes at your establishment.
A Self-Ordering Kiosk is a terminal that allows customers to place orders without needing to speak with waitstaff. Aside from automatically sending orders straight to the kitchen, its other major benefit is the ability to ‘sell, sell, sell’ your menu items. Customers can see dishes they may normally miss, and automatic add-ons are perfect for upselling.
An Online Ordering Platform allows customers to order and pay from any device – a mobile phone, tablet, or desktop, which in this era of lockdowns means you can continue to make sales without people physically coming through the door. Seamlessly integrated into your POS system, it can be managed from the same backend portal, so making changes to the online ordering menu or adding coupons, promotions, and discounts are easily done on a single platform. Other benefits include the ability to connect third-party apps like Uber Eats to expand how orders are received and delivered. The platform updates in real time, integrates with your POS reporting system and can be embedded into your website, functioning for dine-in, takeaway, and delivery.
QR Code Ordering is a great way to streamline the ordering process and make it easier for customers to get the food they want. Solutions like OrderUp! offer a hassle-free solution for contactless table ordering, allowing customers to access your menu from their mobile devices with just a quick scan of a QR code, without downloading a mobile app. With customers in control of their ordering, staff can focus on the overall experience provided.

Create a Rewards Program

Businesses can encourage customers to return by running an enticing rewards program that is integrated with your POS system. With competition high, finding a competitive edge by rewarding loyalty is a fantastic way to stand out and acquire new customers and building old-fashioned word-of-mouth referrals and positive online customer reviews.  Customer engagement platforms such as Liven are a solution that enables you to reach a greater user base and turn your brand into a community of super fans using Liven Wallet and Brandollars to make every visitor to your venue stick. Attracting new clientele and solidifying loyalty amongst your current customers leads to genuine business growth.


In an industry that evolves continuously, you need to ensure your operations are running at their optimum. If competitors are using modern tech tools and systems to increase efficiency and access new opportunities, they may grow and expand while you remain in the small pond – if you aren’t eaten by a bigger fish first! By streamlining operations and increasing efficiency, these cutting-edge solutions can have a significant impact on your bottom line. Get in touch with us to find out how we can provide an all-in-one solution for your business.