Introducing the Abacus Table Ordering System for Hospitality Businesses. The need for a more customer-driven experience is becoming much more prevalent in today’s hospitality industry. As restaurants begin to innovate their in-store experiences alongside the growth of technology, POS systems that facilitate self-ordering have transformed into an important cog in … Read More
Customer Service, and Its Importance in Hospitality
A customer’s experience in your store will determine the likelihood that they return. With the rise of technology and social media, the experience of an individual customer can also become the experience of hundreds of others, even if they have never stepped a foot into your business. Therefore, it is … Read More
Looking to close more sales? Supercharge your checkout speed with these essential tips.
It only takes a little over a couple minutes for your customers waiting in queue to become dissatisfied with their service, and even abandon their purchase altogether. Those lost customers are lost sales, lost opportunity and ultimately are losses in your bottom line. Why is this the case? Because customers … Read More
There’s a right way and wrong way to Upsell and Cross-sell. Which are you doing?
The art of upselling and cross-selling is a staple in almost every business environment, and when done well it can be hugely beneficial for the business and its customers. Businesses will need to be aware however of implementing it poorly, because it can result in some huge downsides to how … Read More
Top 3 Reasons Why We’re Becoming a Cashless Society
When was the last time you saw a person holding up a queue because they were searching for their loose change. It barely happens anymore. Why? Because most people have moved towards cashless payment options like their cards or smartphones. The process is just so much simpler. So what is … Read More
How Self Ordering Can Improve Your Business Performance
Ah, queues. Does anyone remember those? Just kidding, it hasn’t gone that far just yet, but this reality slowly edges nearer each day as more and more businesses utilise some sort of self-service device for customers in their stores. It’s not hard to see why, they are a glimpse into … Read More
Do Customer Loyalty Programs Really Work?
Loyalty programs work! They have to. They have the word “loyalty” in their name… Ah, if life were that simple, that “voluminous shine” shampoo I bought last week would have actually made my hair voluminous and shiny. Instead, it’s boofy. As with anything, it’s not about what you have, it’s … Read More
